FAQ

IS IT NECESSARY TO HAVE AN ACCOUNT TO SHOP ON LUCZOTIQ?
Yes, it's necessary to log into your Luczotiq account to shop. Shopping as a logged-in user is fast & convenient and also provides extra security.

You'll have access to a personalized shopping experience including recommendations and quicker check-out.

HOW DO I KNOW MY ORDER HAS BEEN CONFIRMED?
An e-mail & SMS will be sent once you've successfully placed your order. We'll also let you know as soon as the seller ships the item(s) to you along with the tracking number(s) for your shipment(s). You can track your orders from the 'My Orders' section on your Luczotiq account.

HOW CAN I ADD A NEW DELIVERY ADDRESS TO MY LUCZOTIQ ACCOUNT?
To add a new delivery address, follow these simple steps:1. Log into your Luczotiq account

  1. Log into your Luczotiq account
  2. Go to My Addresses
  3. Add details of your new address
  4. Choose 'Add Address'